General

Can I buy from BintangFashion.com without registering an account?

Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password whenever you shop with us. All your personal and address information will be automatically retrieved from your account.

How do I find out your latest news and promotions?

You can subscribe to our newsletter. Alternatively, you can also subscribe to our RSS feeds or join our Facebook page. Find out more here.

How can I unsubscribe from your newsletter mailing list?

Although we are sad to see you leave, but you can always opt to unsubscribe here.

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Payment

What currency do you quote in your product catalog?

All prices are quoted in Malaysian Ringgit.

What forms of payment do you accept?

A. Offline Payment

You can cash or cheque deposit the total amount of your purchase (including shipping charges if applicable) into one of our bank accounts:

Bank Name	Maybank
Account Name	Bintang Garment Supplier S/B
Account No	0-14141-108265

Bank Name	Hong Leong Bank
Account Name	Bintang Garment Supplier S/B
Account No	002-000-93910

For cheque payment, please write cheque payable to Bintang Garment Supplier S/B.

After deposit, please email us at order@bintangfashion.com with the following details:
1. Order reference no (will be emailed to you once you have ordered).
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Bank of deposit (Maybank or Hong Leong Bank).
5. Date and time of deposit.
6. Cheque number (if payment by cheque).

We might request the scanned copy of your payment slip if necessary, please keep it safe until you have received your order.

Please take note that order will only be processed after the cheque is cleared or cash is deposited.

B. Online Payment

We offer a variety of online payment options via iPay88:
- Alliance Bank
- CIMB
- Credit Card (Visa & Master)
- FPX (Bank Islam, Public Bank etc.)
- Maybank2U
- Meps Cash
- Mobile Money
- Hong Leong Bank
- RHB
- Web Cash

You can also pay via PayPal if you have a PayPal account or AMEX Credit Card.

How secure is shopping with BintangFashion.com?

We understand that the safety of your personal information is extremely important to you. We endeavor to make every transaction you make at BintangFashion.com 100% safe by protecting your personal data and credit card information from unauthorized access.

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If you select iPay88 as your payment method...

What is iPay88?

iPay88 is an Internet Payment Service that enables you to make payment at BintangFashion.com securely via Internet payment options such as credit card, e-wallet etc.

Why Mobile88.Com is shown on my credit card / bank statement?

iPay88 Internet Payment Service is operated by Mobile88.Com Sdn. Bhd. If you have a Mobile88.Com or Mobile88.Com Sdn Bhd charged on your statement, it is very likely that you or someone in your household placed an online order with BintangFashion.com or other merchants.

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Order

How can I make order?

Please refer to our self-help on how to shop & order at BintangFashion.com?

I have received a few emails from you after I place order, what does it mean?

Your order has been received: We have received your order.
Your order has been confirmed: We have received your payment (cheque needs to be cleared).
Your order has been shipped: We have shipped your order.

If you are using online payment via iPay88, you will also receive a notification e-mail from Mobile88 once your payment is completed.

How long does it take to receive my order?

Usually, you will receive your order within 1 week from the day you place order. Please refer to our shipping policy for more information.

Do you accept exchange or return?

Yes, but subjected to assessment. Please refer to our return & refund policy for more information.

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Shipping

Do you ship to addresses outside the Malaysia?

Unfortunately no. At the moment, we only ship to (West and East) Malaysia by Poslaju or GDEX. Do drop us an email at enquiry@bintangfashion.com if you think we should ship to your country and we will consider your request.

How much do you charge for shipping an order?

Shipping charges will be auto-calculated based on your shipping address and the weight of your order. However, do take advantage of our promotions from time to time to waive the shipping fee by purchasing over a certain amount.

Please refer to our shipping policy for more information.

How do I track my shipment?

Once you have received the shipping confirmation email from us, tracking number will be included which you can track your parcel at Poslaju or GDEX tracking service.

What are the shipping charges for returning an order?

You can check the shipping rate from your address to ours in KL at Poslaju. However, please request for return or exchange before you return your order to us.

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Technical

I cannot login with my password even though I have already signed up?

One of the possible problem is that your account is not verified. You have to click on the verification link to activate your account once you have registered with us.

Please contact us at enquiry@bintangfashion.com if you need technical assistance.

I have logined successfully before but forgotten my password?

It's simple, just click on the "Forgot Password?" link here. Your password will be sent to the email address you have registered with us.

I cannot add items into, or remove items from my shopping cart.

It should be the cookies problem with your Internet browser. Please refer to this guide in order to delete the cookies.